Leonela - Rep Services Support Agent at Jostens

Expert in addressing customer inquiries and resolving issues efficiently.

Proficient in conveying information clearly to diverse audiences.

Skilled in using Microsoft Office for documentation and reporting.

Adept at identifying issues and implementing effective solutions.

Provide comprehensive support to representatives and associates, facilitating the seamless processing of orders and resolving inquiries in a timely manner.. Collaborate with team members to address customer concerns and ensure high levels of satisfaction.. Utilize strong communication skills to liaise between different departments and streamline operations.. Demonstrate proficiency in English to effectively communicate with international clients and team members.

Delivered exceptional customer service to English-speaking clients, addressing inquiries, and resolving issues promptly.. Assisted customers in placing orders, navigating the company's products and services, and providing product information.. Maintained accurate records of customer interactions and transactions to facilitate follow-up and resolution.