Leonor - Marketing Specialist with 5 years in digital campaigns and brand management

Developed and managed online marketing campaigns across various digital platforms.

Oversaw social media presence, content creation, and audience engagement.

Assisted in maintaining and enhancing brand identity through marketing initiatives.

Developed marketing content including blogs, social media posts, and newsletters.

Analyzed campaign data to inform strategic marketing decisions.

Monitored and evaluated customer service calls to ensure adherence to quality., Identified performance gaps and provide constructive feedback to agents., Scheduled appointments and maintained quality reports for performance tracking.

Managed overdue accounts and maintained strong relationships with clients., Negotiated payment plans and updated billings systems., Collaborated with finance teams to ensure accurate balance reporting.

Provided courteous and efficient phone assistance to guest., Coordinated guest services including room service, transport, and maintenance., Logged and followed up on incident reports with appropriate departments.

Delivered personalized products recommendations for cosmetics and haircare., Processed payments and managed inventory presentation.

Handled administrative operations and maintained student records., Managed registration, tuition payments, and official communications., Assisted students and parents with inquiries, complaints, and conflict resolution.

Supported workplace safety standards and PPE compliance., Participated in inspections and internal audits.