Lerato - Business Owner & Sales Assistant with 9+ years in Retail & E-commerce

Skilled in using social media platforms and online marketplaces to promote products and increase customer engagement.

Experienced in assisting customers both online and in-store, ensuring positive experiences and repeat business.

Proven ability to establish and grow a business through strategic marketing and supplier management.

Proficient in Word, Excel, PowerPoint, and Outlook for business operations and communication.

Promoted automotive products across Facebook Marketplace, Gumtree and other digital platforms, increasing customer enquiries.. Assisted customers via telephone, online channels and in-store, delivering excellent customer service.. Recommended suitable products based on customer requirements, contributing to repeat business.. Maintained accurate customer and sales records to support daily operations.. Worked with management to improve marketing strategies and customer satisfaction.

Successfully established and managed an online clothing business from startup.. Grew customer engagement through consistent social media marketing.. Managed supplier relationships, inventory and customer orders independently.. Delivered excellent after-sales service, resulting in repeat customers.