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Lesego
Customer Service & Administrative Support Specialist in Johannesburg
Contacto
Competencias
Experienced in handling customer inquiries, resolving issues, and ensuring positive customer experiences.
Skilled in data entry, record keeping, and supporting day-to-day office operations efficiently.
Proficient in conveying information clearly and professionally in diverse customer and educational contexts.
Able to work effectively with colleagues and support team goals in dynamic environments.
Ensures accuracy in record keeping, order processing, and compliance with protocols.
Educación
Resumen
Dedicated professional with experience in customer service, billing, and educational support. Skilled in communication, attention to detail, and teamwork, committed to enhancing operational efficiency and customer satisfaction.
Logros Clave
- Successfully managed billing disputes and processed refunds, enhancing customer satisfaction.
- Streamlined order capturing and delivery tracking, improving efficiency in device management.
- Collaborated with teachers to create engaging classroom activities, supporting student learning.
- Maintained accurate records and adhered to protocols in fast-paced environments, ensuring compliance.
Experiencia
Teacher's Assistant
Collaborated with teachers to plan activities, manage class behaviour, and complete accurate records.. Prepared the classroom for lessons and assisted students who needed extra support.. Supported day-to-day administrative operations, ensuring tasks were completed accurately and on time.
Customer Service Agent | Sales Follow-Up | Back Office
Booked devices for collection and captured replacements for damaged devices.. Captured orders from C-Advance to CRM and tracked delivery status.. Provided sales call recordings to support investigations
Customer Service Agent | Billing Department | Back office
Investigated billing disputes, double debits, and refunds; provided outbound customer feedback within turnaround time.. Migrated customer contracts and split/combined customer bills.. Updated payment methods and requested payment allocations from finance.
Customer Service Agent | Front Line
Answered phone calls, updated customer information, and transferred calls to relevant departments.. Logged notes and cases to the back office and explained customer statements.. Processed SIM swaps and troubleshot system network issues.