Dedicated data analyst with a strong background in financial data management and analysis. Experienced in SQL, Excel, and stakeholder communication to support data-driven decision making.
Performed detailed analysis of financial datasets to support strategic decisions.
Implemented complex queries to extract, manipulate, and analyze large datasets.
Created advanced spreadsheets and macros to automate reporting processes.
Presented analysis results clearly to stakeholders across departments.
Riverstone Logistics
Coordinated and dispatched freight shipments across multiple routes, ensuring timely and efficient delivery., Maintained real-time communication with drivers, customers, and terminal personnel to resolve scheduling and operational issues., Utilized transportation management systems (TMS) to track shipments, schedule deliveries, and update clients.
Chime
Managed daily operations and supervised a team of 15 employees to ensure high productivity and adherence to company policies., Conducted regular training sessions and performance evaluations to foster employee development and improve team efficiency., Implemented safety protocols and ensured compliance with occupational health and safety regulations at the workplace., Resolved employee conflicts and addressed grievances to maintain a positive and collaborative work environment.
Doordash
Provided exceptional customer service by promptly addressing inquiries and resolving issues in a professional manner., Handled customer accounts and processed transactions accurately using company software and point-of-sale systems., Managed customer complaints and feedback, escalating issues when necessary to ensure customer satisfaction and retention.
Law
Perito Contador
High School
Elementary
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T-mobile
Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction., Maintained accurate records of customer interactions and transactions to support efficient service and follow-up., Handled billing and payment processing, ensuring accuracy and resolving discrepancies promptly., Utilized customer relationship management (CRM) software to track and manage customer data and service requests.
Citi Bank
Achieved and consistently exceeded monthly sales targets through effective product presentations and persuasive communication techniques., Demonstrated exceptional customer service skills by assisting customers in selecting products that meet their needs and preferences, resulting in increased sales and customer satisfaction.
Movistar Telefónica
Provided exceptional customer service by addressing inquiries and resolving complaints promptly in a professional manner., Conducted customer satisfaction surveys and feedback sessions to identify areas for service improvement.
Education Minister of Guatemala
Assisted corporate lawyers in preparing and reviewing legal documents, contracts, and agreements to ensure compliance with Guatemalan laws and regulations., Supported the organization and maintenance of the corporate legal database and case files, ensuring accuracy and confidentiality.
