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Lesly
Customer Service & Logistics Specialist with diverse bilingual experience
Video resume
Contacto
Competencias
Proven ability to resolve customer issues effectively, ensuring high satisfaction levels.
Skilled in coordinating freight operations and communicating across teams for seamless logistics.
Fluent in English and Spanish, facilitating effective cross-cultural interactions and training.
Experienced in lead generation, cold-calling, and building client relationships to increase revenue.
Capable of creating engaging and tailored educational content to meet diverse learner needs.
Educacion
Idiomas
Resumen
Versatile professional with expertise in customer service, logistics, sales, and education. Adept at building relationships, optimizing operations, and delivering tailored solutions in dynamic environments.
Logros Clave
- Handled 80 customer calls daily, achieving a 90% satisfaction rate at Startek Honduras.
- Designed and implemented educational materials tailored to individual student needs at Academia Europea.
- Generated new business through cold-calling, leading to increased sales at Travelpass Group.
- Coordinated freight logistics efficiently, ensuring timely loading and unloading at STT Logistics Group.
- Developed safety training programs that boosted employee engagement and safety awareness at Ingenious Industry.
Experiencia
Customer Service Agent
Handling 80 customer calls per day and resolved customer queries with a 90% satisfaction rate
Bilingual English/Spanish Teacher
Developing and implemented materials and activities to meet the individual needs of students
Sales agent for Travelpass Group
Generating new business through cold-calling and lead generation, resulting in an increase in sales
Freight Dispatcher and Broker
Communicated with warehouse staff, truck drivers, and other personnel to coordinate the loading and unloading of freight
Freight Dispatcher and DOT Safety Sales
Developing safety training programs and conducted safety briefings that increased employee engagement and awareness of safety protocols. Communicated with warehouse staff, truck drivers, and other personnel to coordinate the loading and unloading of freight
Driver Recruiter/Carrier Sales Representative
Conducting driver qualification, pre-employment and onboarding processes to bring certified drivers to the company.. Building relationships with trucking companies (carriers) and matching them with available freight loads that need to be shipped, ensuring efficient and cost-effective transportation solutions
Habilidades
Transcripcion del Video
Freight Dispatcher
Hello, my name is Leslie Lopez. I'm 30 years old and I'm from San Pedro, Zilla, Honduras with over six years of experience in logistics. I've been developing different roles. One of them was a dispatcher. So I've been the midlady between customers and carriers making sure that all freight makes it safe to the right point where it needs to be at and solving any small issues that come along the process.