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Lester
Customer Service & English Coach with 8 years experience in education and BPO
Video resume
Contacto
Competencias
Applied empathy and resolution skills to assist clients and improve customer satisfaction.
Taught, guided, and motivated students in language learning from basic to advanced levels.
Managed small teams in hostel operations and coordinated training sessions for trainees.
Provided technical assistance and verification services in a call center setting.
Educacion
Idiomas
Resumen
Experienced professional with 8 years in customer support, English teaching, and team management, specializing in language training for call centers and hospitality services.
Logros Clave
- Managed multiple groups of students across various proficiency levels at English 4 Call Centers.
- Developed professional English teaching programs tailored for call center job applicants.
- Provided technical and customer support in a high-volume call center environment.
Experiencia
English Teacher Coach
In charge of 6 or more groups of students in Basic, Intermediate and Advance levels., Taught, guided, motivated and managed my trainees in order to learn English as a second language.
Customer Service and Tech Support
Worked as a verification of employment specialist and also Technical Support agent.
Tour Guide
In charge of large group of visitors where I guided and showed them the History of Nicaragua and the colonial city of Leon.
Hostel Manager and Tour Guide
In charge of a small personnel, the Tortuga Booluda Hostel offered many services under my charge.