Experienced professional with 8 years in customer support, English teaching, and team management, specializing in language training for call centers and hospitality services.
Applied empathy and resolution skills to assist clients and improve customer satisfaction.
Taught, guided, and motivated students in language learning from basic to advanced levels.
Managed small teams in hostel operations and coordinated training sessions for trainees.
Provided technical assistance and verification services in a call center setting.
English 4 Call Centers
In charge of 6 or more groups of students in Basic, Intermediate and Advance levels., Taught, guided, motivated and managed my trainees in order to learn English as a second language.
Concentrix
Worked as a verification of employment specialist and also Technical Support agent.
Careli Tours
In charge of large group of visitors where I guided and showed them the History of Nicaragua and the colonial city of Leon.
Tortuga Booluda Hostel
In charge of a small personnel, the Tortuga Booluda Hostel offered many services under my charge.
Teaching Science
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