Experienced in customer service, team supervision, and administrative management across diverse sectors.
Provided technical and general customer support through calls and chats across multiple industries.
Conducted socio-economic surveys and prepared detailed reports for BBVA and other clients.
Managed schedules, organized meetings, and took notes to support office operations.
Supervised recruitment and managed teams at INE, coordinating personnel and processes.
THE CALL GURUS
INE
ALORICA
Technical support for Motus, Company that manages vehicles from companies or from drivers that work with their own car, Mileage, gas, maintenance
INE
Reclutadora de funcionarios, Work in Camp looking for people to want to assist in commissions of June 2nd.
HCL Technologies Mexico, S de R. L. De C. V.
Take work on tickets that users create on self-service, Resolve issues or escalate to the correct team, Work on chats, taking 3 chats at a time and creating tickets for each chat
Elementary School / High School
Certified Public Accountant
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Handled correspondence, note-taking, and reporting for meetings and calls across roles.
Cognizant
Customer support via telephone for GAP, Helping end user with all questions about their orders (bills, shipping, exchanges, refunds, or any other issue)
INE
Management assistance organizing business trips and meetings, Taking notes of every meeting and phone calls
Cosefis (BBVA)
Reclutacion y elaboración de estudios, Socio economic pollster for BBVA to all small and medium companies that applied for a loan to grow their businesses, Providing a full report including pictures and detailed information about the company based on a questionnaire provided by the bank
