Results-driven dispatcher and logistics coordinator with extensive experience managing freight, optimizing routes, and providing exceptional customer support across various industries. Skilled in real-time communication, team coordination, and client relations, with a strong technical proficiency.
Developed efficient routes for multiple markets, reducing delivery times and costs.
Scheduled and coordinated daily dispatches for trucks and drivers to maximize productivity.
Sourced loads through major load boards ensuring high utilization and revenue.
Delivered technical and billing support via calls and chat, maintaining customer satisfaction.
Dropoff Inc (via Work Better Now)
Coordinated live pick-ups and drop-offs for medical samples, ensuring timely delivery., Managed real-time communication between drivers and customer service teams., Oversaw 3–4 markets simultaneously, handling 70+ daily orders., Monitored and optimized driver performance and route efficiency.
Global Logistics Group LLC
Scheduled daily dispatches for a fleet of 15+ trucks., Planned efficient routes to minimize deadhead mileage and maximize cost savings., Secured loads through all major load boards to maintain high productivity., Analyzed trucking market trends daily to negotiate the best rates for clients.
STT Logistics
Managed a client base of 1,000+ accounts, performing high-volume cold calling (60+ daily)., Coordinated drivers for brokered loads, ensuring quick coverage within 30 minutes.
Concentrix (ATT Cricket Wireless)
Bachelor’s Degree
High School Diploma
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Managed live communication between drivers, customers, and support teams to ensure timely operations.
Delivered billing and technical support via calls and live chat for business customers.
Productos para Gas «Progas»
Handled customer inquiries and daily store operations.
