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Lexi
Assistant General Manager (AGM)
Contacto
Competencias
Demonstrated experience with Project coordination.
Demonstrated experience with Event planning.
Demonstrated experience with Marketing Analytics (KPI Tracking).
Demonstrated experience with Branding & Public Relations.
Demonstrated experience with AI-powered leasing software (EliseAI).
Educación
Resumen
Professional profile
Experiencia
Assistant General Manager (AGM)
Support hiring, training, and team development to drive engagement and performance.. Manage leasing, resident accounts, utility billing, collections, and audits with delinquency under 2%.. Oversee legal notices, evictions, inspections, maintenance, and vendor relations to ensure compliance and property standards.. Coordinate staff schedules, turnover, and move-out processes to meet operational deadlines.. Manage and oversee social media platforms, resident events, and event budgets to strengthen community engagement.. Handle escalated resident concerns, reviews, and feedback, improving satisfaction and retention.. Partner with sales and marketing teams to boost occupancy, revenue, and community visibility.. Conduct market surveys and developed local outreach initiatives to enhance leasing performance.
Customer Experience Manager
Support Managers in leading, coaching, and developing Experience Team members.. Assist in the onboarding and training of new staff.. Contribute to the planning and execution of turnover processes.. Conduct routine and bi-annual inspections to ensure quality standards.. Collaborate closely with maintenance teams, office staff, and external vendors.. Oversee and manage social media platforms and engagement metrics.
Realtor
Providing expert guidance to buyers and sellers throughout the home buying and selling process.. Conducting comparative market analyses, listing and marketing properties, and promoting professional real estate services through strategic advertising and personal branding initiatives.
Experience Team Member
Provide customer support through email, phone, and in-person interactions.. Conduct property tours and assist with closing sales.. Contribute to social media management across multiple platforms to drive engagement.. Assist in the planning and execution of resident events.. Collaborate effectively with office personnel and maintenance teams to ensure seamless operations.
Real Estate Transaction Coordinator (remote)
Act as liaison between real estate agents, clients, attorneys, escrow companies, and mortgage brokers during the process of a real estate sale and effectively manage the administrative tasks involved in closing a sale.
Housekeeper
Worked as a housekeeper for a three story home and their four bedroom guest home.
Crew Member
Worked in the lobby as a cashier, in the drive thru taking orders, money handling, as well as preparing drinks, fries and bagging food. I also made burgers etc. when we were short an employee.
Ancillary aide
Kept residents rooms stocked, helped them with their dinner, spent time and kept the residents company, helped the nurses and cnas with anything they needed.