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Competencias
Demonstrated experience with Sales.
Demonstrated experience with Communication (Oral and Writing).
Demonstrated experience with Problem solving.
Demonstrated experience with Teamwork.
Demonstrated experience with Critical thinking.
Educacion
Resumen
Professional profile
Experiencia
Customer Services Advisor/SME
Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.. Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.. Progress to taking escalated calls and complaints in line with procedures.. Working with various parts of the business to resolve issues.. Connect and build rapport with the customer.. Responding to customers complaints and feedback.
H&R Block Tax and Banking Advisor
Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls.. Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.. Progress to taking escalated calls and complaints in line with procedures.. Working with various parts of the business to resolve issues.. Connect and build rapport with the customer.. Responding to customers enquiring about tax refunds and banking with H&R Block.
DLG Motor Car Insurance Advisor
Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls.. Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.. Progress to taking escalated calls and complaints in line with procedures.. Working with various parts of the business to resolve issues.. Connect and build rapport with the customer.. Responding to customers enquiring about their Motor Car Insurance policies including Amendments, Renewals, Quotations, and payments on their policies.
Customer service Advisor Ovo
Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.. Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.. Progress to taking escalated calls and complaints in line with procedures.. Working with various parts of the business to resolve issues.. Connect and build rapport with the customer.. Responding to customers complaints and feedback.