Lilian

Demonstrated experience with Call Center Operations.

Demonstrated experience with Order Taking & Processing.

Demonstrated experience with Customer Follow-Up & Complaint Handling.

Demonstrated experience with Data Entry & CRM Management.

Demonstrated experience with Report Writing & Record Management.

Handle inbound customer calls professionally and provide prompt, courteous assistance.. Take and accurately process customer food orders for all Starbites branches.. Provide customers with accurate information about menu items, prices, and available options.. Follow up with customers by phone when their food is ready for pickup.. Assist customers with order-related enquiries and ensure information is communicated clearly.. Multitask effectively while managing calls, orders, customer enquiries, and follow-ups.

Provided administrative and communication support to senior management.. Drafted memos, budgets, and official correspondence for review and approval.. Organized and maintained files and records for departmental efficiency.. Monitored media coverage and prepared weekly and monthly analytical reports.. Managed newspaper allocation and ensured timely distribution to executives.

Handled high-volume inbound and outbound customer calls professionally.. Performed accurate real-time data entry and updated customer records in CRM systems.. Recorded and documented calls for quality assurance and compliance purposes.. Processed customer orders efficiently and ensured timely submission.. Multitasked between customer calls, data entry, order processing, and call documentation.. Maintained confidentiality of customer information and adhered to company standards.

Assisted in planning and coordinating classroom and extracurricular activities.. Supported teachers with invigilation, recordkeeping, and student supervision.. Marked and graded scripts for over 100 students under minimal supervision.. Developed strong organizational, communication, and teamwork skills.

Prepared, verified, and processed shipping and delivery documents.. Coordinated logistics between warehouse staff, drivers, and clients.. Tracked shipments and communicated delivery updates to stakeholders.. Maintained accuracy and confidentiality of shipping data and records.