Lilian - Administrative Professional with 8+ years in Hospitality, Government, and Tech Sectors

Expert in structuring and managing office workflows to maximize efficiency and productivity.

Skilled in streamlining processes to reduce delays and improve operational performance.

Proficient in organizing and analyzing data to support decision-making and reporting.

Experienced in coordinating events and campaigns, ensuring seamless execution and stakeholder engagement.

Capable of supporting teams effectively, fostering collaboration and communication across departments.

Set up and coordinated a campaign call center, recruiting and supporting 9 outreach assistants.. Executed daily SMS broadcasts to 629 AGI members and managed WhatsApp outreach to 267 business contacts sharing campaign videos and flyers.. Sent 156 targeted emails to CEOs and industry leaders promoting the candidate’s Big Six Agenda.. Organized stakeholder engagement in Takoradi, coordinating invitations to 39 companies and branding materials including 20 caps and 5 pull-out banners.. Mobilized 167 voters and coordinated 12 polling agents for election-day participation.. Participated in campaign logistics and election-day coordination, including agent briefings, voter mobilization, and campaign visibility.. Developed and implemented social media strategy, creating posts and content write-ups to ensure consistent, engaging messaging for the hotel.

Prepared daily, weekly, and monthly performance reports using Microsoft Excel to track product movement and transactions.. Assisted with warehouse coordination and inventory support for products including electronics, bedding, footwear, and clothing.. Managed online product postings on the company’s Telegram platform, promoting available items and updates.. Wrote product descriptions and researched product features to clearly present item uses and benefits to customers.. Provided product guidance to customers, helping them understand available items and their functions.. Supported digital engagement and product visibility through consistent online updates and communication.

Streamlined administrative and HR operations by introducing digital systems, improving efficiency and reducing processing time.. Led intern onboarding, supporting retention and conversion to full-time roles.. Developed and managed content strategies to increase website traffic and improve public visibility.. Coordinated key donor-funded projects, including: ACP-DIGI, Investor Profiles, MASSMUV, HRMIS.

Managed the tracking and reporting of 90+ hours of government projects in the Ashanti Region.. Liaised with 21 constituency coordinators under NABCO to ensure timely and accurate reporting on infrastructure initiatives.

Processed official documents monthly, ensuring timely executive approvals and smooth workflow.. Improved internal communication by revamping mail handling systems, accelerating response times.. Produced accurate weekly and monthly reports, supporting informed decision-making within the Real Estate & Security Department.

Taught Mathematics, Social Studies, and RME to Grade 7 & 8 students, achieving a 20% improvement in exam results.. Created peer-learning programs to encourage student collaboration and engagement.