Liliana

PMS Onboarding Specialist

Coordinated end-to-end onboarding of new properties, tracking implementation activities, milestones, timelines, data requirements, and operational readiness.. Supported PMS configuration, integrations, data migration and validation, troubleshooting, issue resolution, and successful system adoption.. Coordinated with clients, technical teams, Guest Relations, Maintenance, and Housekeeping to keep implementation activities aligned and progressing.

Operations Assistant / Team Leader, Field Support

Coordinated time-sensitive field operations across multiple locations, teams, service providers, transportation requirements, and operational stakeholders.. Managed logistics, readiness checks, documentation, reporting, issue escalation, and service continuity while prioritizing competing requirements.. Led Field Support activities and maintained stakeholder communication to support timely and accurate execution.

Admissions Assistant

Managed end-to-end admissions workflows, document validation, client communication, updates, cancellations, and coordination with financial, visa, and academic teams.. Prepared reports and coordinated with international institutions and partners using Microsoft Office, Teams, and Zoom.

Front Office Manager

Managed daily operations, reservations, guest services, staff supervision and training, cash handling, and coordination with group and corporate clients.

Coordinated event logistics for up to 180 attendees, supervised operational teams, and coordinated requirements across multiple departments; supported hotel events for up to 200 guests.