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Lilitha
Customer Service Consultant at Debt Aid Counselors
Contacto
Competencias
Expertise in handling high-pressure customer interactions with professionalism and empathy.
Skilled in diagnosing issues quickly and implementing effective solutions to enhance customer experience.
Strong verbal and written communication skills to convey information clearly and courteously.
Proficient in C#, HTML, CSS, JavaScript with hands-on experience from formal training.
Educacion
Resumen
Dedicated customer service consultant with strong problem-solving and communication skills, complemented by full-stack web development training. Experienced in managing high call volumes and resolving complex issues efficiently.
Logros Clave
- Managed high call volumes with professionalism, ensuring customer satisfaction.
- Troubleshot and resolved complex service issues efficiently, reducing resolution time.
- Implemented process improvements to streamline customer interactions and enhance service quality.
Experiencia
Customer Service Consultant
Handled high call volumes while maintaining a courteous and professional demeanor.. Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.. Completed 20 outbound follow-up calls each day to qualified prospects interested in offerings.