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Digital Marketing Consultant at Meta
Contacto
Competencias
Skilled in building and maintaining strong client relationships, supporting upselling and customer retention.
Expertise in translating and adapting content for bilingual audiences, ensuring cultural relevance.
Proficient in guiding advertising campaigns, creative strategies, and paid media optimization.
Experienced in auditing customer interactions and generating insights to improve performance.
Adept at utilizing customer service tools and remote platforms for efficient collaboration.
Educacion
Idiomas
Resumen
Experienced in content localization, digital marketing consulting, and quality assurance, supporting brands in optimizing campaigns and customer interactions across bilingual markets.
Logros Clave
- Enhanced client advertising strategies, leading to improved campaign performance across diverse industries.
- Audited and optimized digital customer interactions, resulting in higher quality and brand consistency.
- Created bilingual marketing materials and localized content, expanding reach for product launches and campaigns.
- Provided actionable insights through weekly reports, boosting team performance and customer satisfaction.
Experiencia
Freelance Content & Design Specialist
Translated and localized content for bilingual audiences (EN/ES)., Created and adapted marketing materials for product launches and campaigns., Supported paid content strategies and product positioning through graphic and written content.
Customer Experience & QA Analyst
Audited and evaluated digital customer interactions to ensure quality, tone, and brand alignment., Provided weekly reports with actionable insights, improving overall team performance and content clarity., Identified communication gaps and proposed optimizations, increasing customer satisfaction scores by 12%., Collaborated with internal teams to refine messaging, templates, and response strategies across channels., Handle communication through Zendesk, Twilio, Slack and Salesforce.
Digital Marketing Consultant
Delivered strategic consulting to advertisers across diverse industries, supporting them in leveraging Meta’s advertising solutions., Guided clients on creative strategy, paid media optimization, and performance tracking to enhance campaign effectiveness., Built and maintained strong client relationships through bilingual communication (EN/ES), translating complex strategies into clear, results-driven actions.