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Lincoyan
Entrepreneur and IT Specialist with 10+ years in Technology and Business Management
Contacto
Competencias
Extensive experience resolving hardware, software, and network issues across diverse platforms and environments.
Led support teams and managed operations, ensuring quality service and operational efficiency.
Proficient in configuring, supporting, and troubleshooting Windows Server, VPNs, LAN/WLAN, and enterprise hardware.
Created and managed over 500 e-liquid formulas, demonstrating strong innovation and product management skills.
Educacion
Idiomas
Resumen
Experienced entrepreneur and IT specialist with a background in technical support, software distribution, and team management. Proven ability to innovate, streamline processes, and lead diverse teams to success across technology and business sectors.
Logros Clave
- Founded and managed The Pirate Cloud, developing over 500 original e-liquid formulas and leading a team of 12 employees.
- Streamlined software distribution processes at IBM, enhancing device management and digital transformation support.
- Provided first-level technical support across multiple platforms at Lion Resources, improving user experience and system uptime.
- Led technical support teams at Fujitsu and Hewlett-Packard, ensuring high-quality service for global clients.
Experiencia
Owner
General company management and leadership of a team of up to 12 people., Developed over 500 original e-liquid formulas., Responsible for accounting, marketing, customer service, and sales., Research and testing of chemical supplies and flavorings., Implementation of new equipment and production processes., Supply chain management.
Software Distribution Specialist
Planning and execution of software distribution via Microsoft Configuration Manager., Device analysis, list validation, and report generation., Troubleshooting and support for digital transformation processes., Coordination with transition teams for solution implementation.
Technical Analyst
First-level technical support for Citrix, Windows, MAC OS, Cisco, VPN, and hardware., User account management in Active Directory and remote access VPN.
Technical Support Specialist
Global technical support for employees, including mobile devices, VPN, and Microsoft Office., Logistics coordination for equipment shipping and receiving.
Network and Server Support Specialist
Technical support for Intel employees on VPN, LAN/WLAN connectivity, and mobile devices., MOD (Manager on Duty) on weekends: escalation handling and coordination with engineering., Temporary participation in GSM-Apps team: virtual server and SQL monitoring.
Help Desk Team Leader
Supervised a team of 10–15 support agents., Quality assurance, coaching, and improvement plans., Coordination of internal processes and resolution of operational issues.
Network and Technical Support Analyst
Support for products such as Cisco VPN, Intel Proset, Office, and Windows systems.
Server Support Engineer
Technical support for international clients on HP server hardware.