Dedicated professional with extensive experience in patient advocacy, healthcare coordination, and customer service. Adept at managing complex cases, ensuring compliance, and delivering exceptional support to clients and patients across diverse settings.
Skilled in guiding patients through healthcare systems and assistance programs to optimize outcomes.
Experienced in managing medical records, scheduling, and referrals for seamless healthcare delivery.
Proficient in cross-functional communication, ensuring clarity and effectiveness in client interactions.
Capable of managing multiple tasks, verification processes, and documentation with attention to detail.
Atlas Health
Support patients in accessing U.S. government financial assistance programs to reduce prescription medication costs.. Manage eligibility assessments, documentation, and applications while ensuring HIPAA compliance.. Coordinate with providers and pharmacies to secure timely approvals and ongoing patient support.
Desks Virtual Solutions
Schedule consultations, verify insurance benefits, manage medical records, and coordinate referrals.. Provide follow-ups and administrative support to ensure smooth clinic operations.
TaskUs Colombia
Managed domestic and international flight bookings via Sabre platform.. Resolved reservations, technical issues, and customer inquiries via phone and email.
Sitel Group
Provided account and payroll card support via phone, chat, and email.. Delivered technical troubleshooting and floor assistance when required.
Professional in Marketing and International Business
Bachelor Degree
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