Linet

Processing Officer

Directing initiatives for business processes, achieving compliance with all service level agreements (SLAs) thus reducing average response times to client inquiries from 3 to 1 day.. Lead coordinator for payment gateway application upgrade rollout and Business Continuity Planning(BCP). Collaborating with cross-functional teams to conduct thorough discovery and due diligence on existing KYC and AML processes. Reduced outstanding balances on a monthly basis by 15% by identifying misplaced transactions through deep reconciliation. Over 80% CSAT rating through continuous client engagement and close tracking of MTTR. Led process improvement initiatives for reconciliation which enabled team to address discrepancies quicker saving on average 5hrs/week. Worked on data quality initiatives for KYC and AML compliance projects. Working with mobile banking team to reconcile discrepancies on business Paybills and account-to-mobile payments transactions. Prepared detailed reconciliation reports, contributing improvements to internal knowledge base and processes. Trained and onboarded new team members on the reconciliation procedure. Undertook ad-hoc analysis and project assignments by Lead, Digital Banking.

Executive Assistant, MD’s Office

Managing the MD’s calendar and prioritize engagement with both internal and external stakeholders. Prepare meeting briefs, taking minutes and distribute action items for follow up. Working with HR partners in Nairobi for preparation and submission of statutory returns to the national revenue authority. Maintaining a database of (as a focal-contact) for external service providers: security/fire and safety, ISPs, travel accommodation, cleaning and catering services. Coordinating staff relocations, flight reservations, entry visas and alien cards preparation for visiting Kenyan staff

Relationship Officer

Bank Teller

Digital media coordinator