Linet - Processing Officer at Co-operative Bank with 12+ years in Banking and Financial Services

Nairobi, Nairobi County, Kenyaen

Reduced client inquiry response times from 3 days to 1 day through process improvements

Led compliance initiatives ensuring adherence to SLAs across multiple departments

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Resumen

Linet is a dedicated banking professional with over 12 years of experience in operational efficiency, client relations, and stakeholder management. Holds an MBA and has a proven track record of reducing response times and streamlining business processes.

Video Resume

Logros Clave

Managed executive scheduling and stakeholder engagement, enhancing communication efficiency
Streamlined business processes, resulting in improved operational efficiency
Coordinated digital media efforts to bolster brand visibility and stakeholder engagement

Habilidades

Client RelationsExpert

Builds and maintains strong client relationships, ensuring high satisfaction and loyalty.

Data AnalysisAdvanced

Utilizes data to identify trends, inform decisions, and improve operational processes.

Business Process ImprovementAdvanced

Implements strategies to optimize workflows and increase organizational efficiency.

Stakeholder ManagementIntermediate

Coordinates with internal and external stakeholders to facilitate effective communication.

Digital Media CoordinationIntermediate

Experiencia

Processing Officer

Co-operative Bank

2014 - 2026

Directing initiatives for business processes, achieving compliance with all service level agreements (SLAs) thus reducing average response times to client inquiries from 3 to 1 day.. Lead coordinator for payment gateway application upgrade rollout and Business Continuity Planning(BCP). Collaborating with cross-functional teams to conduct thorough discovery and due diligence on existing KYC and AML processes. Reduced outstanding balances on a monthly basis by 15% by identifying misplaced transactions through deep reconciliation. Over 80% CSAT rating through continuous client engagement and close tracking of MTTR. Led process improvement initiatives for reconciliation which enabled team to address discrepancies quicker saving on average 5hrs/week. Worked on data quality initiatives for KYC and AML compliance projects. Working with mobile banking team to reconcile discrepancies on business Paybills and account-to-mobile payments transactions. Prepared detailed reconciliation reports, contributing improvements to internal knowledge base and processes. Trained and onboarded new team members on the reconciliation procedure. Undertook ad-hoc analysis and project assignments by Lead, Digital Banking.

Executive Assistant, MD’s Office

Co-operative Bank of South Sudan

2012 - 2013

Managing the MD’s calendar and prioritize engagement with both internal and external stakeholders. Prepare meeting briefs, taking minutes and distribute action items for follow up. Working with HR partners in Nairobi for preparation and submission of statutory returns to the national revenue authority. Maintaining a database of (as a focal-contact) for external service providers: security/fire and safety, ISPs, travel accommodation, cleaning and catering services. Coordinating staff relocations, flight reservations, entry visas and alien cards preparation for visiting Kenyan staff