Experiencia demostrada en Customer Support.
Experiencia demostrada en Database Management.
Experiencia demostrada en Lesson Planning.
Experiencia demostrada en Coaching.
Spotless Cleaning Chicago
Provide exceptional customer support via phone and email, addressing inquiries and resolving issues promptly., Managed scheduling and appointment bookings for cleaning services, ensuring optimal resource allocation., Developed and maintained customer databases, tracking interactions and follow-ups to enhance service delivery., Collaborated with the cleaning team to communicate clients feedback and improve service quality.
Inspiro Nicaragua
Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner, resulting in a 95% customer satisfaction rating., Conducted manager callbacks for escalated customer concerns, ensuring effective communication and resolution of complex issues., Assisted in training new team members on customer service protocols and best practices.
E4cc - English for call centers
Designed and implemented personalized lesson plans for students of diverse backgrounds and skill levels., Conducted one-on-one coaching sessions to enhance conversational skills, grammar, and vocabulary with students., Made interviews for prospective students, assessing their English proficiency and learning needs.
High School Diploma
Lic. Comunicación y Relaciones publicas
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Experiencia demostrada en Customer Satisfaction.
Sitel Nicaragua
Delivered exceptional customer service by responding to inquiries and resolving issues via phone and live chat., Handled an average of 50+ customer interactions daily., Utilized CRM software to document customer interactions and track resolutions, ensuring accurate and timely follow-up.
