Lisa - Customer Service and Technical Support Specialist with diverse experience in communication and data analysis

Skilled in managing customer interactions, resolving complaints, and ensuring high satisfaction levels.

Proficient in providing clear, effective interpretation in diverse, time-sensitive situations.

Experienced in technical troubleshooting, product recommendations, and closing sales opportunities.

Proficient in Excel advanced tools and Power BI for industrial engineering data analysis.

Customer service through social networks and telephone calls., Metric compliance established in the short and long term., Empathic management of user complaints and technical advice.

Interpreting for effective communication across diverse scenarios, including emergency calls, education, and social services., A proven ability to swiftly resolve language-related challenges, ensuring efficient solutions for optimal outcomes in various professional settings.

Serve as the primary point of contact for customers seeking technical support and service solutions., Recommend appropriate protection plans, and close sales opportunities., Provide end-to-end technical support for a wide range of consumer electronics and guide the customer to a resolution.