LIZETH destaca por su experiencia en soporte al cliente, gestión de fraudes y logística en sectores de salud y servicios. Orientada a resultados y mejora continua.
Experiencia en brindar soporte de alta calidad, resolviendo consultas y mejorando la experiencia del usuario.
Capacidad para identificar y gestionar disputas y fraudes con precisión y eficiencia.
Habilidad para coordinar y optimizar recursos en ambientes farmacéuticos y hospitalarios.
Capacidad para transmitir información clara y precisa en diversos contextos profesionales.
Dominio avanzado en herramientas de oficina para elaboración de informes y gestión documental.
IPSY MEXICO
Provided support to IPSY Mexico customers, providing detailed information on shipping processes, follow-up, replacements, beauty advice, and more., Documented cases and completed reports requested by supervisor., Performed case review, disputes, pre-arbitrations, email management for responses and direct contact with banks., Customer service, skills in customer orientation, continuous improvement, recursion, planning and organization of files, support for accounting systems, identification of functions and procedures within the organization., Received calls for the PQRS area, created cases, contacted and collected evidence and documents via email, followed up on cases.
TELEPERFORMANCE
CONCENTRIX
IPS MEDICARTE S.A
DROGUERÍA SALUD MARKET S.A.S.
SENA NATIONAL
AREANDINA UNIVERSITY FOUNDATION
USESALUD
USESALUD
Business administration
Pharmaceutical Services Technician
Diploma in Medical Devices
Medical Devices
Business Technician
Administrative Assistance Technician
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