Loanny - Psychologist with 3+ years of clinical and educational experience

San Pedro Sula, Cortés Department, Hondurasen

Managed 57 individual psychology sessions for 19 students, focusing on identity, anxiety, and emotional well-being.

Developed and executed an Institutional Wellness Initiative, including stress-reduction exercises and psychological first aid kits.

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Resumen

Experienced psychology intern and customer support specialist with a strong background in mental health assessment, clinical interventions, and wellness program implementation. Skilled in managing large-scale outreach initiatives and providing empathetic client support.

Logros Clave

Led large-scale mental health outreach programs involving over 670 participants in collaboration with hospitals and media outlets.

Habilidades

Psychological Assessment & DocumentationAdvanced

Proficient in administering, scoring, and interpreting various psychological tests such as MMPI-2, Bender-Gestalt, and HAM-A, used for clinical evaluations.

Clinical InterventionsAdvanced

Applied CBT, ACT, and Socratic questioning techniques in clinical settings to address dysfunctional thought patterns.

Program Development & OutreachIntermediate

Designed and led mental health initiatives, workshops, and outreach programs reaching hundreds of participants.

Customer Support & CommunicationIntermediate

Provided empathetic client support via chat, resolved technical issues, and improved communication templates.

Administrative CoordinationIntermediate

Coordinated operations and scheduling for university labs, optimizing resource allocation and activity planning.

Idiomas

Spanish(native)English(C2)

Experiencia

Psychology Internship – Clinical and Educational Area

CEUTEC Psychological Consulting Office

Coordinated administrative operations and scheduling of specialized university labs, ensuring optimal resource allocation for clinical practice activities., Managed 57 individual psychological sessions for 19 students, with primary focus areas including Identity/Self-Concept (36.8%) and...

Customer Support Specialist

Partner Hero

Nov 2022 - Apr 2025

Provided customer support via chat, emphasizing empathy and effective problem-solving., Resolved technical issues and assisted users through CRM platforms., Created and optimized message templates to improve consistency, tone, and efficiency in client communications., Contributed to the improvement...

Customer Service Specialist

Collective Solution

Sept 2022 - Nov 2022

Provided remote support to customers of Minted, a custom design platform., Resolved issues related to orders, personalization, and refunds., Coordinated with other departments to handle complex cases and ensure timely delivery.