Bilingual - Technical Support Specialist with multilingual communication skills

Assisted customers with troubleshooting internet connectivity issues via phone and remote systems.

Engaged with customers face-to-face and over the phone, providing assistance and resolving issues.

Communicated effectively in English and Spanish, facilitating support for a diverse customer base.

Self-motivated in managing work schedules and routes as an independent contractor.

Worked from home providing technical support to customers to assist with connection issues with internet services., Trouble shot over the phone, consisting of inbound/outbound calls in English and Spanish., Navigated many different systems and used exceptional active listening skills.

Worked face to face and over the phone with customers., Self motivated and managed my own work schedule and routes., Utilized multiple computer systems for work.