Loraine - Financial Specialist with 4+ years in logistics and hospitality

Oversaw invoice processing, documentation verification, and discrepancy resolution for logistics and hotel billing.

Provided personalized guest services, coordinated amenities, and ensured memorable experiences in hospitality settings.

Prepared weekly reports, audited charges, and managed outstanding invoices to support financial flow.

Maintained effective communication channels with carriers, customers, and internal teams to ensure timely transactions.

Handled exception processing, updated rates, and sorted paperwork to optimize load and invoice accuracy.

To be the main point of contact between the company and the customer's account manager regarding all matters related to their payments, credits and billings., To represent the company to the customer, attend follow-up meetings, answer questions about the status of payments, prepare weekly reports and clean up the list of outstanding invoices., To generate a daily list of charges in audit to delegate to the representative in charge of red charges to manage the missing documentation in order to expedite disbursements to ensure efficient financial flow., Thoroughly review the status of outstanding payments and invoices, resolve discrepancies together with the brokerage team and adjust them if necessary, ensuring that they are delivered on time according to the established deadlines and dates., To manage and record invoices, verify that supporting documentation is complete and detailed and that agreed charges match the charge specification according to the invoiced items., To dispute unsupported charges, review and seek approval of missing charges, request application of credit on outstanding invoices, perform other related tasks, and delegate tasks to team members as needed.

To manage and log invoices, to verify documentation and charges, to review and resolve any invoice and payment discrepancies, and to manage and respond to carrier payments and inquiries., To manage and log invoices, verify that the supporting documentation is complete and detailed and that the agreed charges match the cargo specification according to the invoiced items and the original rate confirmation., To review invoices and payment status, looking for discrepancies early and resolving them efficiently, thus ensuring carrier satisfaction and maintaining strong business relationships., To oversee and manage carrier payments and inquiries, maintaining constant communication, ensuring an efficient flow of information and guaranteeing the timeliness of transactions.

To handle and process initial exception issues from oldest to newest, update rates, report discrepancies by email and let notes accordingly., To sort and label all the paperwork logged on each load accordingly and let as internal those not relevant for payment; the POD should only be marked if the load has been marked as delivered in the system., To oversee the payee’s information matches with the carrier’s information on the paperwork to ensure the load will be invoiced correctly.

To welcome guests warmly and with a smile, by their last name, with a completely personalized service, maintaining the luxury standards and the brand's own guidelines, and considering each preferences granting a flawless service to all guests regardless of the tier of their membership., To ensure that check-in and check-out process is fast, with not neglecting the quality of service and without overlooking any information in the registration process that may impact on the departure., To manage the allocation of rooms looking to have the guests checked in before the standard time. Also, to offer welcome drinks as well as allow the use of the hotel's external facilities such as restaurants, bars, spa services, among others if the rooms is still not available., To seek always granting a memorable stay for guests from the moment they are received, by coordinating a prior airport pick-up transportation for VIP guests based on the estimated time of arrival of their flights. by offering ochiboris and luxury amenities at their arrival to the front desk, and by anticipating my attention to their needs of each guest and their companions.

To welcome the guest in a warm and personalized manner, using their names, showing a genuine interest in their needs and preferences and to be 100% open to help them at all times to ensure a memorable stay from their arrival at the property., To ensure that the check-in and check-out process is efficient and smooth. This involves expediting the check-in process, providing welcome drinks, coordinating the transportation and luggage handling in a flawless manner., To know and recommend all services and amenities the hotel offers, from restaurants and bars to spa services and recreational activities, recommend and book these services according to each guest's individual preferences., To resolve situations effectively, showing active listening and offering solutions that exceed guests' expectations to ensure their stay is as pleasant as possible.