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Lorena
Virtual & Administrative Assistant with 5+ years in healthcare & customer service
Contacto
Competencias
Handled client interactions through face-to-face, phone, and email channels, ensuring effective communication.
Performed detailed data entry and maintained accurate records across multiple roles.
Utilized decision-making and problem-solving skills to support office operations and client interactions.
Assisted in preparing patients and managing treatment documentation in a dental clinic setting.
Participated in team meetings and helped implement new practices at Concentrix.
Educación
Idiomas
Resumen
Versatile virtual and administrative assistant with over 5 years of experience in healthcare, customer service, and virtual roles. Skilled in data management, client communication, and process support.
Logros Clave
- Gained experience in diverse roles including dental assisting, customer service, and virtual assistance.
- Consistently maintained accuracy in data entry and record keeping.
- Participated in process improvements through proactive meetings at Concentrix.
Experiencia
DENTAL ASSISTANT/RECEPCIONIST
Preparing patients for dental work., Providing great patient care., Recording treatment information in patient records., Caring for dental equipment., Meeting and greeting clients.
TECHNICAL SUPPORT/COSTUMER SERVICE
Answering and forwarding phone calls., Proactively participated in meetings and helped create new practices., Answered calls, responded to emails, and spoke with clients face-to-face.
VIRTUAL ASSISTANT
Performed data entry and maintained records with a high level of accuracy., Drafted and edited documents, presentations, and reports., Assisted with data entry, file organization, and maintaining office supplies.