Lorena - Data Analyst with 5 years of experience in financial services

Applied statistical techniques to interpret large datasets and support business strategies.

Designed and optimized SQL queries for extracting and manipulating data from databases.

Created dashboards and reports using tools like Tableau to present insights effectively.

Utilized advanced Excel functions and macros for data processing and analysis.

Promoted the sale of Home Tech Protection insurance plans, Created insurance cases for electronic devices.

Performed administrative tasks related to the activation of restricted Colombian web domains such as gov.co, edu.co, org.co, and mil.co., Handled security-related email cases concerning .CO domain names., Created and drafted entrepreneurship case studies for use in marketing projects and presentations., Translated documents and participated in digital marketing events.

Assisted customers with technical issues involving water heaters, air conditioners, and plumbing systems, ensuring efficient problem resolution and excellent service follow-up, including scheduling service appointments.

Scheduled appointments for different specialty doctors., Coordinated with patients and departments to ensure accuracy and efficiency in the booking process., Provided clear communication and support to patients regarding availability and scheduling needs.