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Lorena
Bilingual Customer Care and Sales Agent
Contacto
Competencias
Applied statistical techniques to interpret large datasets and support business strategies.
Designed and optimized SQL queries for extracting and manipulating data from databases.
Created dashboards and reports using tools like Tableau to present insights effectively.
Utilized advanced Excel functions and macros for data processing and analysis.
Supervised junior team members and coordinated project deliverables.
Educación
Resumen
Results-driven data analyst with 5 years of experience specializing in data interpretation and visualization for financial services.
Logros Clave
- Progressed from junior to senior data analyst, leading complex data projects.
- Developed and implemented data reporting tools that improved decision-making efficiency.
- Led training sessions to enhance team proficiency in data analysis tools and techniques.
Experiencia
BILINGUAL CUSTOMER CARE AND SALES AGENT
Promoted the sale of Home Tech Protection insurance plans, Created insurance cases for electronic devices.
TECHNICAL SUPPORT REPRESENTATIVE AND MARKETING ASSISTANT
Performed administrative tasks related to the activation of restricted Colombian web domains such as gov.co, edu.co, org.co, and mil.co., Handled security-related email cases concerning .CO domain names., Created and drafted entrepreneurship case studies for use in marketing projects and presentations., Translated documents and participated in digital marketing events.
CUSTOMER CARE AND SALES REPRESENTATIVE
Assisted customers with technical issues involving water heaters, air conditioners, and plumbing systems, ensuring efficient problem resolution and excellent service follow-up, including scheduling service appointments.
SCHEDULING APPOINTMENTS
Scheduled appointments for different specialty doctors., Coordinated with patients and departments to ensure accuracy and efficiency in the booking process., Provided clear communication and support to patients regarding availability and scheduling needs.