Lorena - Customer Service Specialist with diverse experience in hospitality and administrative roles

Ensenada, Baja California, Mexicoen

Handled inbound and outbound customer service calls, data entry, and communication via multiple channels at CCSI Tijuana.

Led team operations and managed logistics while providing customer support and administrative assistance at Omega XL.

Publicado en CazVid

Resumen

Experienced in customer support, team leadership, and graphic design with diverse industry exposure.

Gained proficiency in graphic design and document correction through roles involving text transcription and design tasks.

Customer ServiceAdvanced

Provided inbound and outbound customer support, sales, and communication across multiple industries.

Team Leadership & Administrative SupportIntermediate

Led teams, managed logistics, and performed various administrative duties in hospitality and healthcare environments.

Graphic Design & Text EditingIntermediate

Utilized Adobe Creative Suite and Canva for graphic design, transcription, and text correction tasks.

Software & Collaboration ToolsAdvanced

Proficient in Word, PowerPoint, Excel, Google Drive, Zoom, Teams, Slack, and project management software like Monday.

Spanish

CCSI Tijuana

January 2022 - June 2022

Inbound calls for customer service, Outbound calls for collections, Data entry, Emails, Chat, Graphic design, Correction and transcription of texts

Omega XL

June 2005 - October 2025

Marina Hotel

January 2020 - April 2021

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