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Lorena
Customer Support Specialist with 8+ years in multilingual communication and technical troubleshooting
Contacto
Competencias
Handled customer inquiries, complaints, and billing issues through various channels including in-person, phone, and online platforms.
Provided technical support related to smart lighting, compatibility issues, and warranty processing in B2C and B2B contexts.
Performed medical and emergency calls interpretation, ensuring clear communication between healthcare providers and patients in English and Spanish.
Created and managed content for social networks, performing marketing activities to promote products and services.
Engaged in suggestive selling, souvenir sales, and marketing efforts for personal entrepreneurship and in roles involving customer engagement.
Educacion
Idiomas
Resumen
Experienced professional in customer service, technical troubleshooting, and medical interpreting with strong language skills in English, Spanish, French, and Portuguese. Proven ability to adapt across industries including retail, hospitality, healthcare, and digital marketing.
Logros Clave
- Managed diverse roles including cashier, waitress, social media consultant, and technical support agent, demonstrating role versatility and skill development.
- Provided professional medical interpretation services in English and Spanish, ensuring effective communication in healthcare settings.
- Led social media marketing campaigns and managed content, increasing online engagement and sales for personal business.
Experiencia
Cashier, Waitress
Handle cash payment, cash closing and card collection., Prepare the table after every customer leaves to receive the next one., Different basic cleaning tasks per shift., Suggestive sale with every customer.
Host, Waitress
Encharged of cleaning and organizing the assigned area., Guide and leading the Bean to Bar workshop and the child workshop in both languages., Encharged of the cafeteria., Souvenirs sales and offering chocolate samples., Inventary of the assigned area.
Social Media Consultant
Attend customer inquiries through the company's Whatsapp., Collaborate with the training of new consultants through zoom meetings., Elevate the case of customers according to the severity of it., Provide first stay solutions to mobile complaints and issues as well as billing of customers.
Personal Entrepreneurship
Take orders and serve customers., Perform marketing on social networks, as well as manage the pages and work on editing the content of these., In charge of the production of the different products for sale., Responsible for the organization of deliveries to Miraflores and surrounding districts.
Technical Support Agent at Signify USA
Receive and make B2C and B2B calls to customers according to their respective case, as well as following up on these, following the process guidelines., Perform the shipment of replacements and credits scheduling of Signify's B2B and B2C warranties., Provide the required technical support...
English-Spanish Medical Interpreter
Medical and 911 calls interpreting (working with physicians)., Insurance, 911 and utilities calls interpreting., Note-taking by hand., Facilitated smooth transition among patients, patient's family members, visitors, and hospital employees in English & Spanish., Responsible for...
English-Spanish Medical Interpreter
Communicated medical information accurately in both English and Spanish languages., Ensured and assured patients understand their healthcare process if there is a language barrier., Note-taking by hand., Provided responsive services to the Doctor on duty and patients and their family members.,...
English-Spanish Medical Interpreter
Facilitated understanding of communication between limited English proficiency patients and healthcare providers in the hospital and in the community., Note-taking by hand., Language is different than interpreting using correct medical terminology., Provided responsive services to the Doctor on...
English-Spanish Medical Interpreter
Accurately convey complex information under high pressure situations., Note-taking by hand., Worked deeply committed under high ethical standards.