Lorist - Live Chat Operator

Demonstrated experience with Direct Nursing Care.

Demonstrated experience with Clinical Documentation.

Demonstrated experience with Patient Education.

Demonstrated experience with Community Health Education.

Demonstrated experience with Counselling.

Provided direct nursing care and monitored patients' vital signs and clinical needs.. Supported medication administration and maintained accurate nursing documentation.. Collaborated with nurses and physicians during ward rounds and clinical procedures.. Educated patients and families regarding treatment, medications and discharge instructions.. Supported infection prevention and patient-safety practices.. Assisted with emergency care and basic life-support interventions when required.

Delivered community health education on disease prevention, hygiene, nutrition and maternal-child health.. Assisted in organising health screenings, immunisation campaigns and rural outreach programmes.. Provided basic counselling and support during home visits.. Distributed health information materials and improved public awareness on key health issues.. Collaborated with community leaders to promote health and wellbeing.

Performed daily cleaning duties including sweeping, mopping, dusting, and sanitizing surfaces.. Maintained high standards of hygiene in rooms, corridors, and work areas.. Cleaned and disinfected bathrooms and frequently touched surfaces.. Managed waste disposal in accordance with safety and hygiene regulations.. Replenished cleaning supplies and ensured availability of materials.. Followed cleaning schedules and checklists to ensure efficiency and consistency.. Assisted in maintaining a safe and organized environment for staff and visitors.. Worked both independently and as part of a team in a fast-paced environment.

Assisted customers with product enquiries and provided excellent customer service.. Operated the cash register and processed cash, card, and mobile payments accurately.. Replenished shelves and ensured products were well-stocked and properly displayed.. Monitored stock levels and assisted with inventory checks and stock rotation (FIFO).. Checked product quality, pricing, and expiry dates to maintain merchandising standards.. Received, unpacked, and organized incoming deliveries.. Maintained cleanliness and organization of the sales floor, storeroom, and checkout area.. Assisted customers with product selection, promotions, and special offers.. Handled customer complaints, returns, and refunds professionally in accordance with company policies.. Worked collaboratively with team members to achieve daily sales and operational targets.. Followed company health, safety, and food hygiene procedures at all times.. Ensured a welcoming shopping environment while delivering efficient and friendly service.