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Lourdes
Software Developer with 5 years of experience in web applications
Contacto
Competencias
Utilized JavaScript extensively for front-end and back-end development
Built interactive user interfaces with React.js in several projects
Designed and implemented RESTful APIs to connect front-end and back-end systems
Maintained and optimized database queries for application performance
Educacion
Resumen
Experienced software developer skilled in web application development, API integration, and mentoring.
Logros Clave
- Led development of a scalable e-commerce platform, improving transaction capacity
- Integrated third-party APIs to enhance application functionality
- Mentored junior developers and conducted code reviews to maintain quality
Experiencia
Hotel Administrator
Streamlined hotel operations across guest services, administration, finance, and HR, ensuring 4-star service standards., Directed maintenance, housekeeping, reservations, and restaurant functions.
Travel Administrative Assistant
Assisting with analytical cases by email and phone., Resolving cases on the Salesforce platform., Managing the hospitality Delphi system, Meeting Broker, and Diagramming Program., Creating new accounts, processing reports, and assisting with tax setting., Developing agreement and sales proposal templates., Handling many communication channels.
Amadeus Hospitality Support
Customer Service Support- Italian-English.
Customer Service Experience, Task Force
Assist in creating new claims according to the condition of theft and loss insurance, processing payments, and guiding the resolution process by interacting through Phone calls communication, and e-mail.
E-commerce Sales Specialist
Selling packages of Travel insurance to foreigners, supporting information about new politics, and travel documents through Chat Support channels and email.
Customer Service Experience, Task Force
Giving support at the front office operation for a massive corporative group, attending to the process of documentation during check-in and payment during check out process.
Guest Experience Specialist and Room Controller
Attend multichannel support, Opera system, Marsha, and Empower Platform for chat support, reservations, internal department operation, Outlook email, and telephone operator, sales, and assistant in reservations requests., Assist the guests during the check-in time and departure time process according to the PMS system (Opera)., Solve problems in critical situations like guest complaints, system operation, manufacturing, and account payment., Attend analytical information during the Audit shift closing accounts at the end of the month., Managing room controller according to the hotel brand standards and guest requests., Participate in Training on the Hotshop system., Mentoring new associates in the front office department., Generate financial and revenue reports daily.
Sales Representative- F&B Department
Prepare and sell cocktails in different areas on board, operated PMS system for sale and inventory., Sommelier Service attending new reservations for lunch and dinner service on decanting wine., Sale exclusive wine packages and cocktails during the embarkation dates for onboarding cruise.
HouseKeeping Room Supervisor
Keep and prepare all the rooms assigned in good condition., Develop new ways of the cleaning system., Manage the time.