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Danna
Customer Service Agent with 3+ years in tech and fitness industries
Contacto
Competencias
Provided technical and post-sales support via inbound calls at Foundever and Concentrix.
Communicated effectively in English and Spanish, assisting a diverse customer demographic.
Handled office tools related to campaigns and customer inquiries at Foundever and Sporty City.
Sold training plans and managed member information at Sporty City S.A.S.
Educacion
Idiomas
Resumen
Dedicated customer service agent with over 3 years of experience resolving inquiries, providing tech support, and managing memberships in fast-paced environments. Skilled in bilingual communication and office tools, committed to delivering excellent client support.
Logros Clave
- Handled inbound technical support calls and post-sales inquiries, ensuring customer satisfaction across roles at Foundever and Concentrix.
- Managed sales and customer information at Sporty City S.A.S, providing timely support and processing memberships.
- Gained bilingual skills in English and Spanish, improving communication with diverse customer bases.
Experiencia
COSTUMER SERVICE AGENT - SEMIBILINGUAL
Resolving post-sales customer inquiries, Handling inbound calls to provide technical support, Managing office tools related to the campaign
RECEPTIONIST
Sales of training plans, Providing timely information to members regarding payments and membership activation status within the gym, Reception and handling of documents
CUSTOMER SERVICE AGENT - BILINGUAL
Resolving post-sales customer inquiries, Handling inbound calls to provide technical support, Managing office tools related to the campaign