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Luci

Customer Service Representative with strong multilingual support skills

Contacto

Montevideo, Montevideo Department, Uruguay
Disponible en CazVid
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Competencias

Customer ServiceExpert

Provided comprehensive support via phone, email, and chat to resolve customer issues.

Multilingual CommunicationIntermediate

Utilized proficiency in English and Spanish to assist a diverse customer base.

MultitaskingAdvanced

Managed multiple tasks simultaneously such as talking, typing, and navigating systems during calls.

Call HandlingAdvanced

Addressed inbound and outbound calls effectively, providing solutions to customer inquiries.

Educacion

Pathway Connect Certificate
Brigham Young University-Idaho
Completed 2021
First Certificate in Competency in English at Level B2
Alianza/Alianza Cultural Uruguay – Estados Unidos
Completed Dec. 2017
ESL Intermediate Level
English as A Second Language Institute/Community College of Philadelphia
Completed Mar. 2001

Idiomas

EnglishB2
SpanishNative

Resumen

Experienced customer service representative with multilingual skills and diverse communication expertise. Adept at resolving customer issues efficiently in a dynamic environment.

Logros Clave

  • Handled a wide range of customer inquiries including technical support, retention, billing, and sales.
  • Provided effective resolutions through phone interactions, ensuring customer satisfaction.
  • Demonstrated flexibility and multitasking abilities in fast-paced call center environment.

Experiencia

Customer Service Representative

Verizon Wireless/Alorica
Nov. 2014 - 2023

Handling a broad range of customer service inquiries such as technical support, retention, billing and sales, providing effective resolutions through phone

Habilidades

Customer ServiceMultilingual CommunicationMultitaskingCall Handling
Publicado en CazVid - 3 jul 2025
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