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Lucrecia
Customer Service Supervisor at Teleperformance El Salvador
Contacto
Competencias
Extensive experience in delivering high-quality customer service and support across multiple roles.
Proven ability to lead, train, and motivate teams to achieve organizational objectives.
Skilled in designing and executing training programs that improve team skills and performance.
Excellent at facilitating clear, effective communication with clients and team members.
Experience in designing lesson plans, evaluating student progress, and implementing innovative teaching methods.
Idiomas
Resumen
Dedicated professional with over 10 years of experience in customer service, team supervision, and education. Skilled in training, process optimization, and fostering positive environments to achieve organizational goals.
Logros Clave
- Led and supervised teams to consistently meet and exceed customer service goals over a decade.
- Developed and implemented training programs that enhanced team performance and employee retention.
- Streamlined communication processes, resulting in improved customer satisfaction metrics.
- Promoted a positive work environment, fostering teamwork and professional growth.
Experiencia
Customer Service Assistant and Back Up Supervisor
Supervision and coordination of work teams to ensure compliance with established objectives and goals., Training and development of the personnel in charge, fostering a positive and productive work environment., Planning and coordination of the daily tasks of the personnel in charge., Attention and resolution of labor conflicts, promoting a harmonious and respectful work environment., Evaluating and monitoring employee performance, setting objectives and providing feedback., Monitoring of operational efficiency and the correct development of each workday., Participation in internal and external audits, ensuring compliance with established policies and procedures., Preparation and analysis of performance reports, identifying areas for improvement and proposing solutions., Control of compliance with applicable standards and established internal procedures., Development and implementation of continuous improvement strategies, seeking to optimize processes and results.
Customer Service Representative
Realization of sales and promotion of products and services in compliance with established objectives., Answer customer questions about the company's products and services., Customer service by telephone and e-mail., Planning and coordination of the daily tasks of the personnel in charge., Attention and resolution of labor conflicts, promoting a harmonious and respectful work environment., Evaluating and monitoring employee performance, setting objectives and providing feedback., Monitoring of operational efficiency and the correct development of each workday., Participation in internal and external audits, ensuring compliance with established policies and procedures., Preparation and analysis of performance reports, identifying areas for improvement and proposing solutions., Control of compliance with applicable standards and established internal procedures., Development and implementation of continuous improvement strategies, seeking to optimize processes and results.
Second Grade English Form Teacher
Planning and organizing class sessions., Preparation of didactic and study material for use in the classroom and to reinforce learning., Evaluation and retrospective analysis of the activities carried out by the students., Elaboration of didactic and educational materials adapted to the needs of the students., Orientation and academic training for students., Accompaniment and training of students to promote the development of their abilities.
Evaluation of academic progress and monitoring of the student's progress., Maintain a safe, orderly and respectful learning environment in the classroom., Design and implementation of innovative pedagogical strategies to improve learning., Development of socio-emotional skills and promotion of empathy and respect among students., Classroom management and maintenance of a safe and orderly learning environment., Drawing up evaluation and monitoring reports on the progress of students in their studies., Participation in parent-teacher meetings to discuss students' performance and behaviour.
English Teacher free extension courses
Worked with teenagers and adults with different learning needs, stimulating them with different techniques to make the teaching and learning process more enjoyable.
English Teacher Extension Program
Design and application of musical and linguistic activities to promote language learning., Preparation and teaching of individual and group courses in English., Developing tracking information and evaluating alumni performance., Contribute to the development of the student's skills and growth., Coordination with other professors and staff of the center to guarantee an integral perspective., Creation of didactic materials and multimedia resources to enrich English classes., Implementation of teaching strategies based on the individual needs of each alumnus.