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Luigi
Customer Service & Technical Support Specialist with 10+ years experience
Video resume
Contacto
Competencias
Delivered exceptional multi-channel customer service in fast-paced environments, troubleshooting, and resolving client issues.
Provided technical troubleshooting and support for hardware, software, and connectivity issues across different platforms.
Facilitated real-time communication between English and Spanish speakers in medical, legal, and customer service settings.
Engaged in upselling, lead qualification, and appointment scheduling to support business growth and client onboarding.
Handled payday loan applications, renewals, and repayments with adherence to regulations and confidentiality.
Educacion
Idiomas
Resumen
Experienced customer service, technical support, and interpretation professional with over a decade of supporting clients, troubleshooting issues, and facilitating communication in English and Spanish.
Logros Clave
- Diagnosed and resolved diverse technical issues for cable services at Time Warner Cable/Spectrum.
- Assisted clients with payday loans ensuring regulatory compliance and accuracy at ClearView and Clear Nexus.
- Provided multilingual customer support across various platforms including chat, phone, and email for international companies like Intel and 5CA.
Experiencia
Technical Support and Sales Agent
Diagnosed and resolved technical issues related to TV, internet, and phone services for residential and commercial customers., Guided customers through step-by-step troubleshooting procedures via phone, chat, and email., Configured modems, routers, set-top boxes, and VoIP equipment remotely.,...
PayDayLoan Representative
Assisted clients with payday loan applications, renewals, and repayment inquiries, ensuring accuracy and compliance with lending regulations., Conducted thorough identity and income verification to determine eligibility and minimize risk., Explained loan terms, interest rates, and repayment...
Customer Service Representative
Delivered exceptional customer experiences through phone, email, and chat support in a fast-paced, multilingual environment., Maintained up-to-date knowledge of Intel’s products, services, and policies to provide accurate information and guidance., Documented customer interactions in internal...
Retentions Representative
Handled customer cancellation requests with the goal of retaining services through personalized solutions and value-driven offers., Identified root causes of dissatisfaction and provided effective resolutions to enhance customer loyalty and satisfaction., Negotiated account adjustments, service...
Video Game Customer service/Technical Support Representative
Assisted players with in-game issues such as bugs, crashes, connectivity problems, and account access., Provided technical troubleshooting for various platforms (PC, console, mobile) to resolve hardware/software compatibility issues., Responded to customer inquiries via chat, email, or phone in a...
English-Spanish Interpreter
Facilitated real-time verbal communication between English and Spanish speakers in various settings (medical, legal, customer service, etc.)., Accurately interpreted conversations while maintaining tone, intent, and cultural context., Provided consecutive and/or simultaneous interpretation during...
PayDayLoan Representative
Assisted clients with payday loan applications, renewals, and repayment inquiries, ensuring accuracy and compliance with lending regulations., Conducted thorough identity and income verification to determine eligibility and minimize risk., Explained loan terms, interest rates, and repayment...
Customer Support Representative
Provided personalized customer support to students and prospects interested in holistic and natural medicine courses., Assisted users with account creation, course enrollment, and technical issues related to the online learning platform., Guided potential clients through the benefits of...
Appointment Setter Representative
Cold calling or emailing leads to introduce products or services., Qualifying prospects by asking key questions to determine interest and fit., Scheduling appointments or meetings for sales representatives or managers., Maintaining and updating CRM systems with lead information and appointment...