Dedicated bilingual agent with extensive experience in technical support and customer service across leading BPO companies. Skilled in communication, problem-solving, and empathy, handling diverse customer inquiries through multiple channels.
Applied clear and effective communication in customer interactions across multiple platforms.
Delivered solutions and resolved inquiries in high-volume call and chat environments.
Understood customer concerns and provided supportive responses to improve satisfaction.
Troubleshot issues related to accounts, transactions, and product inquiries effectively.
Teleperformance Colombia S.A.S
Customer service, Tech support to customers of a streaming services platform, Inbound and outbound calls, Handling of chat and emails directly in the system
Foundever
Handling the incoming calls, Customer service inquiries, Offering solutions to customer’s problems with troubleshooting, Transactions carried out or solving problems with the customer’s accounts
Alorica Colombia S.A.
Handling the incoming calls, Resolving inquiries, Offering solutions to customers problems with their products, Making transactions by a secure payment system
Course of English
Bachelor Degree
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