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Luis
Technical Support Specialist with 7 years in call center industry
Video resume
Remote tech support agents
7 years of experience in call center and remote technical support ?nnI have a lot of software, hardware and networks knowledge.nnWhen talking about customer experience I always do my best for your customers to be satisfied with the service so that they always come back.nnI also have some sales experience and I worked as a quality assessor agent in the past.nnNowadays I’m exploring new realms like the English Teaching one.
Contacto
Ixtapaluca, México, Mexico
Abierto a remoto
Disponible en CazVid
Competencias
Technical SupportExpert
Provided remote technical support for software, hardware, networking, and firewalls in a call center environment.
Customer ServiceAdvanced
Ensured a positive customer experience to promote satisfaction and loyalty.
SalesIntermediate
Gained experience in sales to support customer needs and promote products/services.
Quality AssessmentIntermediate
Performed quality assessments to maintain service standards in a call center setting.
Resumen
Experienced in remote technical support, customer satisfaction, and sales, seeking new opportunities to leverage extensive technical and communication skills.
Logros Clave
- Accumulated 7 years of experience in remote technical support, handling software, hardware, and network issues
- Provided customer service with a focus on customer satisfaction, ensuring repeat business
- Gained experience in sales and quality assessment roles to enhance service delivery
Habilidades
Technical SupportCustomer ServiceSalesQuality Assessment
Publicado en CazVid - 3 jul 2025