Luis - Customer Service and Team Leadership professional with 5+ years of experience

Provided high-quality customer service and conflict resolution in various roles.

Led, mentored, and managed teams to improve performance and drive organizational success.

Utilized effective communication and active listening to handle customer interactions and team coordination.

Planned and allocated resources effectively for team projects and organizational initiatives.

Provided exceptional customer service by promptly addressing inquiries and resolving issues, resulting in a 95% customer satisfaction rating., Negotiated payment plans with clients to facilitate debt repayment while preserving positive customer relationships., Trained new staff on collection...

Utilized conflict resolution skills to effectively handle customer complaints and improve service quality., Participated in team meetings to provide feedback and suggestions for improving customer service strategies., Always providing the best service possible.

Mentored junior team members, fostering their professional growth and skill development., Developed performance metrics to evaluate team effectiveness and identify areas for improvement., Resolved conflicts within the team by promoting a positive work environment and open dialogue., Managed budget...