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Luis
Senior Executive in International Operations and Data Analytics at Solventum
Contacto
Competencias
Expertise in overseeing and coordinating multinational operations to ensure efficiency and compliance.
Proficient in Power BI, QlikView, and SAP for data analysis, reporting, and strategic decision-making.
Extensive experience in delivering high-quality support and resolving complex customer inquiries.
Skilled in analyzing and optimizing workflows to enhance efficiency and reduce operational costs.
Educacion
Idiomas
Resumen
Senior executive specializing in global operations, strategic data analytics, and customer support with proven leadership across multinational teams and process enhancements.
Logros Clave
- Led cross-functional teams across the Americas, India, and Poland to streamline operations and enhance collaboration.
- Provided high-level strategic support to a Global Vice President, optimizing executive workflows.
- Developed and co-created onboarding resources, improving new hire integration and training efficiency.
- Processed and managed critical medical supply orders, ensuring timely delivery and quality assurance.
- Supported customer service teams with troubleshooting and process improvements, increasing customer satisfaction.
Experiencia
Senior Executive in International Operations and Strategic Data Analytics
Provide high-level administrative and operational support to a Global Vice President, overseeing operations across the Americas and collaborating with teams in India and Poland.. Manage executive schedules, meetings, documentation, and multinational workflows to ensure seamless daily operations.. Handle complex administrative tasks independently, resolving non-routine issues by interpreting corporate policies and best practices.. Identify process inefficiencies and implement administrative solutions that enhance global operational performance.. Offer guidance and support to junior staff in operational procedures and compliance with internal policies.. Serve as a liaison between regional and global teams, ensuring strategic alignment and successful execution of corporate initiatives.. Lead a team of two employees focused on process improvement and data-driven operational support.. Drive continuous improvement through data analysis and performance-based methodologies to optimize projects and workflows.. Leverage tools like SAP and advanced Excel (macros, VLOOKUP, pivot tables, dashboards) to develop automated reports and conduct financial analysis.. Prepare strategic reports for senior leadership to support data-driven decision-making and KPI tracking.. Actively contribute to the planning, execution, and monitoring of regional and global projects aligned with organizational goals.
HTR Senior Representative (English)
Provided responses and solutions to HR process inquiries via phone, email, tickets, and walk-ins.. Delivered accurate and timely support to HR-related inquiries via phone, email, and in-person channels, using standardized solutions provided by HR subject matter experts.. Identified escalation patterns and recommended process improvements to enhance service quality and operational efficiency.. Maintained and updated HR databases and systems in compliance with procedural requirements.. Resolved complex issues by coordinating with internal teams and leveraging cross-functional resources.. Provided IT support for HR systems navigation, including user access requests and step-by-step assistance.. Executed administrative tasks aligned with HR processes and contributed to continuous improvement initiatives.. Collaborated with stakeholders to identify communication gaps and implement operational enhancements through policy alignment or vendor partnerships.. Created and analyzed reports using advanced Excel (VLOOKUP, pivot tables, macros), QlikView, and conducted functionality testing for Power BI dashboards.
Inbound Specialist
Processed medical supply orders for hospitals and patients.. Collaborated with quality teams to enhance system usability.. Co-created an onboarding eBook for new hires.. Coordinated shipping with carriers to ensure timely delivery.
Alexa Devices Specialist / Sales Advisor Specialist
Provided customer support and remote troubleshooting for Alexa devices.. Supported process improvements and assisted with team efficiency.. Managed seller logistics, inventory from China to the USA, and resolved supply chain issues.. Processed payments, analyzed sales in Excel, and served as an assistant to VIP sellers.
Customer Service & Sales
Handled order-to-cash process for AT&T services.. Resolved billing issues and offered flexible payment solutions.