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Luis

Customer Service Representative with 6-7 years of experience in call center industry

Video resume

Customer service representative
Experience as leader and similar roles aswell as customer service

Contacto

Morelia, Michoacán, Mexico
Abierto a remoto
Disponible en CazVid
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Competencias

Customer ServiceAdvanced

Provided high-quality support and problem resolution in call center settings

Team LeadershipIntermediate

Led teams to improve customer interaction, compliance, and operational efficiency

Quality AssuranceIntermediate

Monitored and assessed call quality to ensure service standards

Escalation ManagementIntermediate

Handled and resolved complex customer issues escalated beyond frontline support

Resumen

Experienced call center agent with leadership and QA background, seeking remote role to support family commitments

Logros Clave

  • Led teams and managed quality assurance in call center environments
  • Handled escalation line and back-office operations to improve service delivery
  • Sought remote position to balance work and family commitments

Habilidades

Customer ServiceTeam LeadershipQuality AssuranceEscalation Management
Publicado en CazVid - 3 jul 2025
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