Dedicated professional with over 5 years of experience supporting logistics, customer service, and operational efficiency in e-commerce, retail, and hospitality sectors. Skilled in communication, team training, and process improvement, with a proven ability to handle diverse customer needs and...
Effectively interacted with diverse customers across retail and logistics sectors, resolving inquiries professionally.
Supported delivery and hospitality operations by coordinating schedules and maintaining operational flow.
Applied fundamental programming skills to assist with internal support tasks and process automation.
Demonstrated leadership during team training and managed operational efficiency initiatives.
Amazon
Supported delivery operations, ensuring efficient and on-time package distribution., Provided excellent customer service by addressing inquiries and resolving delivery-related issues., Trained and supported new employees, improving team performance and compliance with company standards., Worked...
Concentrix
Assisted customers with sales related to Macy’s Store., Part of the retention team for Macy’s, helping customers manage and pay their credit card accounts.
24-7 Intouch
Assisted tenants using the hospitality platform Booking.com., Used internal software to make changes and provide support according to customer requests.
High School Diploma
5th Grade
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Led training efforts for new employees and resolved complex customer and logistical issues effectively.