Detail-oriented data analyst with a focus on leveraging data to inform strategic decisions.
Applied statistical techniques to interpret data and generate reports for business decisions.
Used SQL to query and extract data from relational databases to support analysis needs.
Utilized Excel for data organization, visualization, and basic automation with macros.
Created visual reports and dashboards to communicate key insights to stakeholders.
TDCX CO.
PROVIDING SALES SUPPORT, BUILDING CUSTOMER CONNECTION WITH THE BRAND, MANAGING REPLACEMENTS FOR DAMAGED OR WARRANTY-COVERED PRODUCTS
QUALFON COLOMBIA
PROVIDE INFORMATION TO THE CUSTOMER ABOUT POLICIES, RECEIVE PAYMENTS AND MODIFY (ADD OR REMOVE) RECIPIENTS, VEHICLES OR PROPERTIES
24-7 INTOUCH/SPARK
GUIDE THE APP USERS THROUGH THE SYSTEM, PROVIDE REAL TIME SUPPORT FOR DRIVERS AND STORES
Sitel Bogota/ Cox Communications
PROVIDE TECHNICAL AND BILLING SUPPORT THROUGH CHAT AND CALLS, CROSSING SALES OPPORTUNITIES
Degree in languages
HIGH SCHOOL
ELEMENTARY
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Participated in collecting and analyzing market data to support research projects.
TELEPERFORMANCE/ UBEREATS
COMMUNICATION BRIDGE BETWEEN EATERS AND RESTAURANTS EVEN DRIVERS DEPENDING ON THE CASE, MAKE ADJUSTMENTS REFUNDS AND ORDER MODIFICATIONS
