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Luis
Outbound Sales & Customer Retention Specialist with Extensive U.S. Market Experience
Contacto
Competencias
Engaged prospective clients and facilitated sales in the real estate and telecom sectors.
Developed strategies to retain customers through personalized communication and support.
Provided technical and general customer support for various service providers.
Assisted sales teams with cross-selling and upselling efforts to maximize revenue.
Utilized Microsoft Excel features such as macros, pivot tables, and data visualization to analyze and present data.
Educacion
Idiomas
Resumen
Experienced in outbound sales, customer retention, and support across U.S. sectors, with strong technical skills in data analysis.
Logros Clave
- Managed outbound sales and retention efforts for Realtor.com, engaging potential clients across the U.S.
- Provided comprehensive customer service and retention support for American Water resources
- Supported sales and customer support for major telecom clients, including Altice, Optimum, and Cox, enhancing customer interactions
Experiencia
Outbound Sales and Retention Agent
Outbound sales and retention for Realtor.com website, interacting with consumers interested in buying, renting or selling homes in The United States by contacting them with local real estate agents.
Customer Service Senior Agent
Retention, sales and customer service senior agent for American Water resources in The United States.
Sales and Customer Support Agent
Sales and customer support agent for Altice and Optimum customers in the United States.
Customer Support and Cross-Sales Representative
Customer support and cross-sales representative for Cox customers in the United States.