Luis - Data Analyst with 3 years of experience in financial services

Utilized analytical tools to interpret complex data sets and derive insights.

Written and optimized SQL queries for data extraction and reporting.

Created dashboards and visual reports using Tableau and Power BI.

Excel proficiency applied in data cleaning, analysis, and presentation.

Tracked orders and notified customers of status or potential delays., Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary., Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow., Coordinated shipments and tracked progress to facilitate timely delivery.

Supervised team members to confirm compliance with set procedures and quality requirements., Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards., Built strong relationships with customers through positive attitude and attentive response., Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Developed strong client relationships through consistent communication and attentive service., Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution., Interpreted clients' needs and introduced services to fit specific requirements.