Demonstrated experience with customer service & conflict resolution.
Demonstrated experience with sales & persuasive communication.
Demonstrated experience with accounts payable & financial systems.
Demonstrated experience with microsoft office & basic accounting tools.
Client Tech
Managed a portfolio of high-value clients, providing personalized support and ensuring a premium customer experience., Proactive communication via email, chat, and phone calls to build strong relationships, offer exclusive promotions and bonuses, and assist with deposits and payouts., Focused on client retention, satisfaction, and maximizing account value through tailored service and strategic offers.
Synter Resource Group
Handled payment processing and account reconciliations., Maintained accurate records and ensured timely payments.
CITY CO Communications
Provided sales and customer support services for Sportsbook and Casino clients., Assisted users with deposits, account inquiries, and technical issues through multiple communication channels., Promoted targeted bonuses and special offers to encourage higher deposit activity., Ensured client satisfaction by resolving concerns efficiently and delivering a smooth betting experience.
DHL (High Season)
High School
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Provided support to customers during the holiday rush., Assisted with logistics and shipment tracking.
Sykes Costa Rica
Delivered customer support and product information., Promoted services to new and existing clients.
