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L

Luis

Customer Service Representative with diverse communication skills

Contacto

Medellín, Antioquia, Colombia
Disponible en CazVid
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Competencias

Customer Needs AnalysisAdvanced

Applied analytical skills to understand and address customer requirements effectively.

Call Centre ExperienceAdvanced

Managed high-volume calls, prioritizing customer satisfaction and issue resolution.

Problem SolvingAdvanced

Developed creative solutions to resolve customer complaints and service issues.

Active ListeningExpert

Utilized active listening to accurately understand and respond to customer needs.

Educación

Certificate
global language training
Completed 2021
Certificate
Blendex
Completed 2020
Diploma
Benedikta zur neiden
Completed 2017
Technician
Cefit
Completed 2016

Idiomas

EnglishIntermediate

Resumen

Experienced customer service representative with strong communication and problem-solving skills, dedicated to improving customer satisfaction.

Logros Clave

  • Assisted customers with product-related questions, feedback, and complaints
  • Handled high-volume telephone calls efficiently to resolve customer queries
  • Maintained current knowledge of policies and procedures to provide optimal support

Experiencia

Costumer service representative

Telemed
09/2021 - 06/2022

Assisted customers with product-related questions, feedback and complaints., Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction., Handled high-volume telephone calls to address and resolve customer queries.,...

Habilidades

Customer Needs AnalysisCall Centre ExperienceProblem SolvingActive Listening
Publicado en CazVid - 3 jul 2025
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