Demonstrated experience with Sales Strategy Development.
Demonstrated experience with Team Leadership.
Demonstrated experience with Client Relationship Management.
Demonstrated experience with Customer Support.
Premium Group Realty (PGR)
Lead and manage a real estate sales team, overseeing lead generation, appointment setting, and client follow-ups., Develop and implement sales strategies that consistently meet and exceed company KPIs., Train, coach, and mentor team members to enhance performance and productivity., Build and maintain strong client relationships, ensuring exceptional customer service throughout the sales process., Coordinate with marketing and operations to align efforts and drive revenue growth.
Lean Sales (Lean Solutions Group)
Generated leads and set appointments through outbound strategies., Supported companies in increasing leads and closing deals by leveraging Colombian talent pools., Delivered sales training and coaching, empowering teams to reach new levels of success., Assisted in developing sales processes and strategies for various clients.
Virtual Emily (Vantech Group)
Managed lead generation, appointment setting, and virtual assistance., Supported clients with sales operations, digital marketing, and project management., HubSpot certified, ensuring best practices in CRM usage and sales processes.
Degree in Marketing and International Business
Academic & Cultural Exchange Year
High School Diploma
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Demonstrated experience with Technical Support.
SITEL
Provided customer service and technical support while implementing cold sales tactics., Specialized in post-service assistance and client retention strategies.
Concentrix
Directed operations for a major U.S. telecommunications client., Designed and implemented customer service strategies to achieve KPIs and ensure financial growth., Oversaw quality assurance, problem-solving, and team development.
UPS
Managed parcel loading/unloading for national and international shipping., Ensured accurate scanning and tracking to guarantee customer satisfaction.
