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L

Luis

Sales Coach with 10+ years of customer and team management

Contacto

Guatemala City, Guatemala, Guatemala
Abierto a remoto
Disponible en CazVid
Contactar via CazVid

Competencias

Sales ManagementAdvanced

Experience in coaching sales teams and managing key accounts, applying various sales techniques and integrity standards.

Customer ServiceAdvanced

Provided support to customers with billing concerns, sales options, and cellphone services across Canadian provinces.

Team Leadership & MentoringAdvanced

Mentored team members, monitored performance, and supported Digital Enablement team success at TELUS INTERNATIONAL.

Financial & Operational ManagementAdvanced

Managed financial data, company performance evaluation, and supervised operations including safety, benefits, and classification at Medical Center SALUPRECA.

Administrative & Medical SupportAdvanced

Supported healthcare professionals with scheduling, checkups, tests, minor surgeries, and administrative tasks.

Educacion

BBA - Bachelor of Business Administration
Franklin University / Escuela Superior Internacional ESI
Completed Jun 2016
MBA - Master of Business Administration
Franklin University / Escuela Superior Internacional ESI
Completed Jul 2018
MBF - Master of Business Finance
Franklin University / Escuela Superior Internacional ESI
Completed Nov 2021
CISCO Network Technician Career Path Badge
CISCO NETWORKING ACADEMY
Completed 2024
CISCO Networking Basics Badge
CISCO NETWORKING ACADEMY
Completed 2023

Idiomas

SpanishFluent
EnglishFluent

Resumen

Versatile professional with extensive experience in sales coaching, customer support, account management, and healthcare administration, focused on driving team success and operational excellence.

Logros Clave

  • Led sales team development and mentoring, enhancing sales techniques and adherence to integrity guidelines at TELUS INTERNATIONAL.
  • Managed key customer accounts, overseeing payments, credit profiles, and providing support for billing and sales inquiries.
  • Supervised operational functions including staffing, performance evaluation, financial management, and patient care at Medical Center SALUPRECA.

Experiencia

Sales Coach

TELUS INTERNATIONAL
Jul 2022

Coaching and mentoring team members in order to develop and improve their sales skills by providing and implementing different sets of techniques and sales integrity guidelines to help them reach their targets.

Customer Experience Team

TELUS INTERNATIONAL
Jan 2020 - May 2021

Provide Support to customers located in the provinces of Alberta and British Columbia, Canada, that requires assistance with billing concerns and sales options.

Subject Matter Expert - Digital Solutions

TELUS INTERNATIONAL
Jan 2019 - Dec 2019

Provide coaching and support to team members from the Digital Enablement Team. Monitor their performance and apply guidelines that ensure their success in this line of business.

Digital Enablement Support Specialist - Digital Solutions

TELUS INTERNATIONAL
Jul 2017 - Jun 2018

Provide assistance and support with all related digital enablement issues to companies located in the provinces of Alberta and British Columbia, Canada.

Client Account Management Team

TELUS INTERNATIONAL
May 2014 - May 2017

Manage Key Accounts for companies, Manage payments, credit values, credit bureau profile updates for new and existing customers.

Mobility Customer Service Representative

TELUS INTERNATIONAL
Dec 2012 - Apr 2014

Provide customer service assistance to customers with cellphone service for TELUS in Canada.

General Manager

Medical Center SALUPRECA
Jan 2008 - Jun 2011

Supervise the evaluation, classification and qualification of occupations and jobs. Administer compensation, benefits and performance management systems, and safety and recreation programs.

Financial Manager

Medical Center SALUPRECA
Jan 2005 - Dec 2007

Administer and manage all types of financial information, prepare and document different reports, evaluate the company's performance and analyze different trends.

Executive Assistant

Medical Center SALUPRECA
Jan 2001 - Dec 2004

Supports healthcare professionals by taking on duties like scheduling appointments, performing checkups and medical tests or even minor surgeries.

Habilidades

Sales ManagementCustomer ServiceTeam Leadership & MentoringFinancial & Operational ManagementAdministrative & Medical Support
Publicado en CazVid - 17 may 2026
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