Luis

Intake Specialist & Paralegal Assistant

Conducted client intake interviews and gathered detailed case information for landlord-tenant matters. Assisted attorneys and legal staff with case preparation, documentation, and administrative support. Managed client communications, follow-ups, and appointment scheduling. Reviewed and organized legal documents, notices, leases, and supporting case materials. Maintained accurate case records and updated information within case management systems. Coordinated with clients, courts, vendors, and third parties to ensure timely case progression. Provided professional customer service and support while handling sensitive legal matters confidentially. Assisted with drafting correspondence, legal forms, and case-related documentation. Monitored deadlines and ensured proper file organization and compliance procedures were followed

Senior Sales Representative / Advanced Sales Support Lead

Managed wholesale and retail sales of automotive parts and accessories. Identified correct automotive parts based on vehicle make, model, and specifications. Provided customer support and technical guidance to retail, repair shop, and fleet clients. Maintained and grew customer accounts through follow-ups and relationship management. Negotiated pricing, bulk orders, and sales terms with commercial clients. Processed orders and supported sales through online and in-store channels. Resolved customer inquiries related to compatibility, availability, and pricing

Legal & Debt Resolution Specialist

Negotiated debt settlements for corporate, medical, and personal accounts, including bankruptcy and third-party claims. Coordinated pre-litigation and litigation processes with law offices, district courts, and attorney offices across all U.S. jurisdictions. Represented Paragon Financial Corp in negotiations with law firms, collection agencies, and clients to avoid court hearings. Drafted and reviewed settlement agreements and repayment plans in compliance with U.S. federal and state law. Managed multi-party disputes involving friends, family, and business partners, providing strategic guidance and legal oversight. Ensured adherence to all federal, state, and local regulations governing debt collection, business litigation, and contractual obligations

Certified Medical Interpreter, Level 4

Delivered simultaneous and consecutive interpretation during medical consultations, procedures, and follow-up calls, ensuring accuracy and neutrality in conveying information. Managed calls from patients, doctors, nurses, and healthcare staff, facilitating clear communication and understanding in sensitive medical situations. Maintained professionalism and composure during calls involving critical diagnoses, emergencies, or complex treatment explanations. Ensured full compliance with HIPAA and privacy regulations, safeguarding confidential patient information. Accurately documented call details, including type of consultation, duration, participants, and any cases requiring follow-up. Operated the LanguageLine Solutions platform to efficiently connect patients with healthcare providers via phone. Provided cultural and linguistic guidance to healthcare staff when necessary to enhance patient comprehension and care outcomes

Active Board Member

Participated in board-level governance, strategic planning, and organizational decision-making. Applied expertise in democratic law and governance to support governmental and institutional procedures. Contributed to the development of policy proposals and civic initiatives aligned with public sector regulations. Supported the design and implementation of advocacy campaigns and civic engagement programs. Promoted democratic values, human rights, and government transparency through public outreach. Coordinated logistics, resources, and team efforts to support campaigns and institutional activities. Maintained collaboration with civil society organizations, governmental entities, and international stakeholders

Board Member & Primary Spokesperson

Acted as the official spokesperson for the organization, representing ALD in public forums and media engagements. Applied knowledge of democratic law and governance to support organizational initiatives and civic education programs. Designed, implemented, and evaluated programs promoting youth engagement, civic participation, and democratic awareness. Facilitated workshops, forums, and discussions to foster critical thinking, civic responsibility, and democratic values among youth. Contributed to advocacy campaigns supporting freedom, transparency, and participatory governance. Coordinated with civil society organizations, governmental institutions, and community stakeholders to advance democratic initiatives. Monitored and analyzed legal and policy developments affecting democratic processes and citizen rights

Program Analyst / Panel Moderator

Researched and analyzed political, economic, social, and cultural topics, providing comprehensive reports and presentations for national and international audiences. Moderated panels and discussion forums on relevant events at a national level, ensuring structured and engaging discourse. S synthesized complex information into accessible content for public presentations and program segments. Collaborated with stakeholders, experts, and contributors to coordinate panel topics and program content. Ensured factual accuracy, neutrality, and adherence to program guidelines in all presentations and moderated sessions

Active Board Member

Participated in board-level governance, strategic planning, and international policy initiatives. Applied expertise in climate law to support organizational strategy and advocacy campaigns. Led programs to educate youth, adults, and communities on climate change and sustainability. Collaborated with public and private organizations to promote climate awareness and environmental best practices. Supported international climate advocacy, policy development, and global partnerships. Coordinated resources, volunteers, and logistics for campaigns, events, and mobilizations. Developed educational materials and public campaigns aligned with environmental laws and regulations

Team Lead, International Support Operations

Coordinated corporate meetings and strategy sessions with teams across India, the United States, and Europe, focusing on coaching, performance metrics, and continuous improvement plans. Oversaw training, mentorship, and professional development of specialists, emphasizing productivity, service quality, and organizational culture. Monitored high-volume global performance, ensuring adherence to KPIs such as CSAT, AHT, NPS, and FCR; optimized CRM usage for reporting and workflow efficiency. Handled high-complexity cases directly, coordinating with Product Engineers and international departments to deliver fast and effective solutions. Participated in pilot projects and provided feedback on Nest products, contributing to ongoing enhancement of the customer experience. Identified opportunities to streamline workflows, reduce escalations, and improve team efficiency across global operations

Senior Tier 2 Technical Support Specialist

Delivered Level 1 technical support, assisting customers with device setup, troubleshooting, and account-related issues. Provided Level 2 technical support, resolving complex problems with cameras, doorbells, Google accounts, and security service products. Managed escalated customer issues, ensuring timely, accurate resolutions while maintaining service quality standards. Supported middle management functions, including coaching, mentoring, and performance guidance for technical teams. Monitored and reported on team performance metrics, identifying opportunities for process improvement and adherence to policies and procedures. Collaborated with cross-functional teams to provide product feedback, resolve technical challenges, and optimize service workflows

Tier 1 / Level 1 technical support

Handled incoming customer inquiries and support requests for Google and Google Nest devices. Guided users through device setup, account management, and basic troubleshooting. Ensured accurate and timely resolution of common technical issues. Documented interactions and solutions following company procedures and support protocols. Maintained high customer satisfaction by providing clear, professional, and patient guidance

Fleet & Equipment Insurance Consultant

Advised clients on selecting appropriate insurance policies for trucks, tractors, trailers, forklifts, cranes, and light vehicles. Negotiated with insurance providers to secure competitive rates and favorable coverage terms. Prepared and presented insurance quotes, plan comparisons, and customized proposals based on clientsʼ operational and budgetary requirements. Managed the issuance, renewal, and cancellation of insurance policies for individual and corporate clients. Supported clients throughout the claims process, ensuring timely resolutions and safeguarding client interests. Provided preventive risk management consulting to minimize accidents, losses, and liabilities associated with heavy and light transport

Professional Development Member

Coordinated and supported community projects and volunteer activities to encourage youth engagement and social impact. Assisted in organizing workshops, training sessions, and business events focused on leadership, entrepreneurship, and professional development. Collaborated with local companies, institutions, and community leaders to build partnerships and strategic networks for the organization. Promoted member participation in economic and social development programs, fostering skills development and civic engagement

Paralegal & Legal Support Specialist

Prepared draft opinions, resolutions, and internal official documents for review by the General Directorate. Participated in authorization procedures for the purchase and sale of pharmaceutical products and the issuance of Establishment Permits. Collaborated with multiple teams, providing administrative and technical support to ensure smooth departmental operations. Assisted in the preparation and review of documentation to ensure compliance with regulatory and internal policies

Paralegal

Provided legal intake, client communication, case coordination, and administrative/paralegal support for the firm's estate planning and related matters.. Served as one of the primary points of contact for prospective and existing clients.. Conducted a comprehensive intake interview to understand the client's needs and collect the information necessary to determine the appropriate next step.. Determined the general category of service the client was requesting, including wills, revocable living trusts, and powers of attorney.. Explained the firm's general services and how the intake process worked.. Requested and organized documents and information relevant to the matter.. Reviewed the information provided to determine whether the intake file contained the information needed for the attorney's review.. Organized the client's information and documentation and prepared clear case notes or intake summaries.. Coordinated the consultation with the appropriate attorney.. Conducted follow-up calls and other communications with prospective clients.

Paralegal

Provided legal intake, client support, case coordination, and administrative/paralegal assistance remotely.. Conducted a structured intake to understand the client's situation, objectives, and the type of legal service they were requesting.. Prepared detailed intake notes documenting what the client explained, the services requested, relevant background information, and any important issues or questions requiring attorney attention.. Organized the client's information and documents so the attorney or legal team could easily review the matter.

Paralegal

Provided legal intake, client communication, case coordination, and administrative/paralegal support for the firm's estate planning and related matters.. Conducted a comprehensive intake interview to understand the client's needs and collect the information necessary to determine the appropriate next step.. Organized the client's information and documentation and prepared clear case notes or intake summaries.

Intake Specialist

Served as the first point of contact for prospective clients seeking legal assistance.. Conducted the initial intake to understand why they were contacting the firm.. Gathered basic information, the reason for seeking legal assistance, important dates, parties involved, and the circumstances surrounding the matter.

Intake Specialist

Served as the initial point of contact for prospective clients seeking legal assistance.. Gathered essential information such as the client's full name, contact information, location, date of the incident, relevant parties, and other identifying information required for the firm's intake process.

Intake Specialist & Paralegal Assistant

Served as the initial point of contact for prospective clients seeking legal assistance.. Handled incoming calls and other communications and established a professional, empathetic, and confidential environment from the beginning.

Debt Consultant

Conducted comprehensive client consultations to assess financial hardship, debt obligations, income, expenses, and overall eligibility for debt relief solutions.. Analyzed each client's financial profile and presented appropriate program options based on established qualification guidelines and regulatory requirements.

Legal Intake Specialist / Paralegal Assistant

Supported attorneys in landlord-tenant matters by managing client intake, case coordination, and administrative legal support.. Conducted client intake interviews and assessed case details.

Legal Department Specialist

Certified Paralegal & Legal Drafter

Intake Specialist/Paralegal

Provided remote freelance legal intake, client communication, case coordination, and administrative/paralegal support.. Conducted client interviews, gathered facts, established timelines, identified potential matter types, and asked targeted follow-up questions.. Identified supporting evidence, screened prospective clients against firm criteria, and prepared organized case summaries.. Entered information into CRM or case-management systems, coordinated attorney consultations, and maintained client follow-up.. Handled sensitive client information confidentially and ensured records were accurate and complete.

Certified Paralegal & Legal Drafter

Managed legal processing for Chapter 7 and Chapter 13 bankruptcy filings, debt relief, and debt restructuring programs across multiple state jurisdictions.. Drafted, reviewed, and finalized legal documents, financial advisory agreements, settlement contracts, and debt resolution instruments.. Provided certified paralegal support and legal representation coordination for banks, financial institutions, credit unions, collection agencies, and collection law firms.. Ensured compliance with FDCPA, Truth in Lending Act, Federal Bankruptcy Code, CFPB regulations, and federal and state debt-processing laws.. Oversaw high-volume caseloads and communicated with clients, financial institutions, courts, and opposing counsel.

Certified Medical Interpreter, Level 4

Provided professional bilingual interpretation for patients, healthcare providers, and clinical staff.. Delivered simultaneous and consecutive interpretation during consultations, procedures, and follow-up calls.. Maintained accuracy, neutrality, professionalism, and HIPAA compliance in sensitive medical settings.. Documented call details and supported healthcare staff with cultural and linguistic clarification.

Level 2 Interpreter – Legal, Medical & Administrative

Interpreted between clients, law enforcement personnel, policyholders, and government agencies in legal, medical, and administrative contexts.. Provided simultaneous and consecutive interpretation while maintaining accuracy, neutrality, and confidentiality.. Applied specialized terminology and adapted interpretation to regional accents, dialects, and culturally sensitive situations.. Documented call details and provided escalation or follow-up notes when required.